JOHN MANGANIELLO

About Me

John Manganiello is a technology services executive with more than two decades in banking and financial-services technology. He joined Benchmark Technology Group as a Systems Engineer in 2006 and rose to Vice President, today leading Managed Services, Support Services, and the Project Management Office concurrently. His support organization holds 99–100% customer satisfaction with consistent SLA achievement, and his PMO has delivered hundreds of projects with zero failures. Before Benchmark, he supported the branch technology estate at RBS Citizens Bank, led IT support at Benco Dental, founded Aniello Enterprises, and taught microcomputer technology. He lives in Cumming, Georgia, with roots in Northeastern Pennsylvania.

Executive Summary

Technology services executive with more than two decades in banking and financial-services technology, including 20 years at Benchmark Technology Group, where he rose from Systems Engineer to Vice President and now leads Managed Services, Support Services, and the Project Management Office concurrently. Built and runs a support organization holding 99%–100% customer satisfaction with consistent SLA achievement; delivered hundreds of projects with zero failures and fewer than 2% showing cost overages; and led professional services teams that won contracts against firms hundreds to thousands of times larger. Deep practitioner roots in branch and treasury technology — ATMs, teller cash recyclers, payments hardware, security systems — paired with executive strength in strategy, contracting, pricing, vendor management, and P&L discipline.

Professional Experience

BENCHMARK TECHNOLOGY GROUP  |  October 2006 – Present (20 years)  |  Alpharetta, Georgia

Vice President — Managed Services • Vice President — Support Services • Vice President — Project Management Office (December 2025 – Present)

Concurrent director-level roles held on the way to Vice President: Director — Managed Services (2023–2025); Director — Project Management Office (2020–2025); Director — Support Desk Services (2020–2025); Director — Information Technology (2017–2024); Manager — Professional Services (2020–2022).

• Project Management Office. Built the PMO's operating system end to end — dashboards and documentation tracking project plans, timelines, risks and stakeholder reports, project staffing models, cost analysis and markup by discipline, statements of work, and support agreements; implemented PMI PMP standards, formal training, and documentation standards. Across hundreds of projects of varying size and complexity: zero project failures, no delays attributable to the delivery team, and fewer than 2% with cost overages — each under 5% of the total project budget. Partners with sales on customer engagements and with accounting on monthly billing and revenue forecasts.
• Support Services. Lead a multi-disciplinary support organization covering software, hardware, treasury, IT, and project support. Instituted best-practice policies, escalation structures, knowledge base level achievement and low mean times to answer and resolve. Customer satisfaction at 99%–100%, with consistent service-level achievement and low mean times to answer and resolve.
• Professional Services. Built a scalable professional services team that was awarded hundreds of contracts for software and hardware support — including wins in direct competition with the developer or manufacturer, against firms hundreds to thousands of times larger, with staffing and revenue forecasting.
• Information Technology. Directed IT operations with verified backups, tested redundancy across power, network, phone systems, and applications, and multiple layers of security. Across seven years in the role: no production-level service interruptions, no data breaches, and no data loss.
• Senior Project Manager / Project Manager (2008–2020). Ran end-to-end delivery for large business and financial accounts — contract creation, budget planning, financial and resource forecasting, vendor relations, logistics, warehousing, and P&L tracking.
• Systems Engineer (2006–2008). Lead technician and Level 3 remote support for the Citizens Bank account, coordinating field resources across fourteen states; SLA performance consistently above 97%. Citizens Bank IT management asked him to retain the portfolio after promotion, estimating the bank would need no fewer than twelve employees to cover it.

RBS CITIZENS BANK  |  October 2003 – October 2006  |  Wilkes-Barre, Pennsylvania

Field Services Engineer

• On-site and remote support for the full branch technology estate: computer and networking equipment, telecom, ATMs (NCR, Diebold, Wincor), security systems, drive-up banking equipment, and vault locksmithing.
• Led the conversion from terminal-based systems to PC- and server-based platforms, planned and installed the supporting network infrastructure, and created documentation that became the enterprise standard.

BENCO DENTAL  |  2000 – 2003  |  Pittston, Pennsylvania

Senior IT Support / Analyst

• Supported internal operations and a 50,000+ customer base spanning equipment, software, networking, AS/400, and phone systems; consistently among the department's highest-rated support representatives.

ANIELLO ENTERPRISES  |  June 1997 – August 2005

President

• Founded and ran a technology services business — sales of service, support, equipment, and software.

EDUCATION AND TRAINING CENTER OF NORTHEAST PA  |  August 1997 – August 2000

Instructor — MicroComputer Technology

• Taught microcomputer technology and trained the next cohort of support technicians.

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